Refund and Cancellation Policies

Effective Date: [01-09-2024]

At KKP Classes, we strive to provide our students or client with the best services possible, including online classes, course sales, admission services for classes 10 and 12, and counselling for engineering college admissions. We value your satisfaction and aim to be transparent about our policies. Please read our refund and cancellation policy carefully before making any payments.

  1. Online Classes and Courses for CBSE, NIOS & Other State Boards

1.1 Cancellations:

  1. Cancellation: If a student wishes to cancel their enrollment in a CBSE or NIOS or Other state board batches or online classes, they must notify us via email or in writing as soon as possible.
  2. Cancellation Period: KKP Pathshala will not consider the cancellation request after 7 days of enrollment.
  3. Refund Eligibility: We regret to inform you that we do not have a refund policy for cancellations of batches or services provided through our website, including CBSE, NIOS and other state board batches or online classes.

1.2 Refunds:

  1. No Refund: Please note that KKP Pathshala does not offer refunds for any cancellations on CBSE or NIOS or other state Board batches or online classes, regardless of the reason for cancellation.
  2. Exceptions: In rare circumstances where KKP Pathshala is unable to start a scheduled batch, we will either reschedule the batch or provide an alternative service. Please note that refunds are not offered in such situations.
  3. Non-Attendance: Non-attendance in a batch or failure to access the provided services due to any reasons, including technical issues, does not qualify for any refund.

 

2. Admission Services for Classes 10 and 12

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2.1 Cancellations:

  • Before Admission Process: If you cancel our services before the admission process starts, you are eligible for a 50% refund of the service fee.
  • After Admission Process: Cancellations after the admission process has begun will not be eligible for a refund.

2.2 Refunds:

  • Application Fees: Admission application fees are non-refundable.
  • Admission Fees: If admission is not secured due to any fault of our services, a full refund of the admission fees will be provided. If admission is not secured due to incorrect or incomplete information provided by the client, no refund will be issued

3. Counselling Services for Engineering & Medical College Admissions

3.1 Cancellations:

  • Before Consultation: You may cancel a scheduled consultation up to 24 hours before the appointment for a full refund or reschedule. Cancellations made within 24 hours will not be eligible for a refund.
  • Ongoing Counselling Services: Ongoing counselling services can be cancelled at any time, but no refunds will be provided for services already delivered.

3.2 Refunds:

  • Consultation Fees: Fees for initial consultations are non-refundable.
  • Full Counselling Package: If you wish to withdraw from our counselling services, you may request a refund within 7 days of payment. A pro-rata refund will be provided based on the services already rendered.

4. General Terms

  • Refund Request: To request a refund, please email us at kkppathshala@gmail.com with your payment details and reason for the refund. We will review your request and respond within 5 business days.
  • Payment Gateway Fees: Any transaction fees charged by Razorpay or other payment gateways during the refund process will be deducted from the refund amount.
  • Exceptional Cases: In case of exceptional circumstances (such as fraud, unauthorized transactions, etc.), we reserve the right to refuse a refund.
  • Contact Us:  If you have any queries or concerns regarding our cancellation and refund policy for CBSE, NIOS other state board online batches, please contact us at kkppathshala@gmail.com. Our team will be happy to assist you and provide clarifications.

Please note that by enrolling in a CBSE, NIOS, other state board online batches or Admission in class 10 and 12 or counselling for JEE Mains or NEET or CUET on kk4pco.in website, you acknowledge and accept the terms of this cancellation and refund policy.

We reserve the right to modify this policy at our discretion without prior notice. Any changes will be reflected on this page.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.